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Frequently Asked Questions
Frequently Asked Questions
What types of railcar services do you specialize in?

Core services with a CRMS partner include railcar cleaning, railcar storage, railcar leasing, transloading, dismantling and scrap, remark and stenciling, and site safety services. If you don’t see a service listed above, please reach out! We have partners across industries and can likely connect with a facility/provider to address your needs.

Across the continental United states for most services plus Canada for railcar storage.

Yes! We have mobile crews across the country available to set up on customer sites, plants, and storage locations for railcar and tank-trailer cleaning, vac-truck services, transloading, remarking, stenciling, repairs, and inspections. And we’ll work directly with the site to make it happen.

Yes! Check out some of our recent projects here. Come back often as we update these periodically.

After we receive your inquiry, our trusted sales team will get to work vetting our sites against your requirements. We’ll then work to send you a quote for services and/or different facilities that can handle your needs. Once in agreement, we’ll help coordinate execution and connect you to the facility/provider if necessary. We’ll be your central point of contact every step of the way to ensure seamless operations.

Here at CRMS, it’s more than just getting the deal closed. With over 20 years of experience building our rail network and proven success helping shippers optimize their fleets, we are the best in the business at finding efficient, flexible, cost-effective, and reliable rail solutions. Our team has a proven track record in managing a variety of railcars and shippers, and we specialize in guiding deals from start to finish. We can find any rail solution to handle all your rail service needs.

You can but our customers prefer to work directly with us. Sourcing different options is a tedious and lengthy process. It can also be challenging to find the best contact and ensure you can trust the providers you work with. We handle the grunt work and mediate problems so you can free up your valuable time to make important decisions for your business.

Absolutely. You can find some of the partners we work with on our website, but we’ll be happy to provide actual contacts upon contact.

Nothing! We have spent the last 20 years building a network of rail service providers across the country who trust us to connect them to new opportunities. We are compensated based on the arrangements we’ve set in place with those partners.

Nirveek Ghosh

Nirveek has a MBA degree in Marketing and brings in over 15 years of experience in global business, project management, consulting sales and digital marketing.

He works with the marketing department to manage the brand and marketing initiatives (manage website content and social media, blog, marketing collaterals, newsletter campaigns, search engine optimization etc.) and execute CRMS’s overall marketing strategy.

Nirveek has 6+ years of experience driving organic marketing campaigns across diverse industries. He is an avid fan of Manchester United and follows the EPL closely. During his leisure time he enjoys cycling and swimming.

Barb Ortyl

Barb brings nearly 20 years of experience in the Rail industry. She spent 19 of those years at GATX Rail in various Operations and Administrative roles. She followed the footsteps of her father who also worked for GATX and is now retired. She feels very fortunate to have worked for and with some of the best people in the industry and is grateful to be able to continue to do so.

Barb enjoys learning new things and putting that knowledge to good use. She loves digging in and finding ways to improve processes and creating “fancy” reports and dashboards. She has a genuine interest in helping others whenever and wherever she can.

In her free time, Barb enjoys spending time with her husband and adult twin daughters, as well as her furry co-working felines – Edith and Vinny.

Ashley Torres

Ashley Torres is the marketing director, focusing on web design, backend tech support, the creation of multimedia marketing material and marketig strategy. She holds a Bachelors of Science in IT and Technical Programming from Northeastern University. In her spare time, Ashley is an ardent baker, intermediate powerlifter, and nurtures a slightly abnormal obsession with dogs.

Claudia Escriba

A lifelong Chicagoan, Claudia Hernandez has an extensive background in accounting, management, and organization. She is certified in Information Processing Technology, and is currently earning her Bachelors of Science. Claudia is faith and family driven, loves her Yorkie, and collects inspirational quotes: “If sharing your dreams with people don’t make them at least giggle, then the dream isn’t big enough!”

Claudia Donato

Claudia Donato is an accountant and organization extraordinaire, taking out her workaholic tendencies on the main Chicago office. Outside of work Claudia is a sleep and exercise addict who enjoys urban exploration and dedicated community building.

Jennifer Van Horn

Jenifer Van Horn is renowned for her attentive listening skills and creative problem solving abilities. Her specialties include strategic relationship and partnership building within the rail industry, and finding common ground through tact and diplomacy. Jenifer is always striving for win-win-win outcomes.

Carlotta Gonzalez

Carlotta Gonzalez entered the rail industry in 2013 and has no intention of leaving! She’s developed a great understanding of BRC creation and railcar tracing technologies in addition to managing stenciling & reflecting programs. Carlotta’s family acts as constant inspiration, and in her spare time she loves nothing more than conversation over dinner, bonfires, and watching movies with her husband and their children.

Margaret Ebert

With decades of experience in operations, sales service, and support, Margaret Ebert provides essential insight into the day-to-day needs and logistics associated with railcar ownership, management, and maintenance. Her diverse set of expertise allows her to work successfully within tight deadlines.

She has been recognized and acknowledged for demonstrating an outstanding work ethic, positive attitude, and possessing exceptional communication skills. Margaret is an animal rescuer and has never lived in an abandoned caboose, though she aspires to.

Jeremy LeBeau

As personable as he is professional, Jeremy Lebeau is an indispensable member of the CRMS Sales Team. Jeremy is solutions oriented, and utilizes his exemplary knowledge of the rail industry to continually exceed customer expectations.

Ben Hines

Ben Hines holds a BA in Finance and Accounting from Western Michigan University, and has pulled his weight as a CRMS team member since 2011. Ben lives in Conifer, Colorado, where he enjoys a multitude of outdoor sports, especially whitewater rafting, fly fishing, and soccer.

Matthew Berberich

Matthew grew up in the suburbs of Chicago and moved to Fort Worth, Texas in late 2012. Shortly after calling Texas home Matthew enlisted in the United States Marine Corps as an electrical engineer. Throughout his active-duty career he was stationed in Japan, California, Guam, and Australia. Today, he continues to serve in the Marine Corps Reserve out of Waco, Texas. Matthew graduated from college with a degree in Supply Chain Management and professional selling while attending the University of North Texas.

Upon completion of school, he was hired by Trinity Industries where he began his career in industry as a Fleet Maintenance Planner. Matthew is married to his wife Caitlyn of 7 years and this past May they welcomed their first child Olivia. In Matthew’s free time he enjoys Golf, Skiing, Hunting, Sporting Clays, and spending time with his new little one A natural ‘Gear Head’ at heart, Nick enjoys switching through the gears on an open highway…Responsibly of course!